As a result of this move, CEVA required the supply of highgrade,
fit for purpose, Microsoft certified and approved
headsets and peripheral equipment to ensure successful
project implementation and delivery of the new telephony
platform across an extensive user base.
A progressive new partnership to drive UC adoption
To support roll out of Microsoft Lync, CEVA needed to partner
with the right company to supply the equipment and help
guide and inform the company’s UC strategy regarding
adoption of the new technology platform.
They approached three different companies to trial various
high quality audio devices. Over a three month period,
CEVA specialists worked collaboratively with account
management teams from each of the three vendors as
the devices were thoroughly tested in field conditions. As
a result, CEVA selected Jabra as its partner of choice to build
a mutually beneficial relationship to advance what has
become a transformative program across the company’s
A&NZ operations.
In this partnership, Jabra was responsible for the supply of
high-quality, fit for role, certified and approved equipment
as well as providing expertise and assistance to drive CEVA’s
UC strategy forward.
Choosing the right audio devices
From the onset of the project, Mark Weedon, CEVA’s Vice
President, Information Technology and Procurement A&NZ
was resolute in the pursuit of ‘fit for purpose’ devices that
could be mapped to suit the needs of end users.
Jabra’s comprehensive product range of headsets and
peripheral equipment provided the perfect match to meet
the diverse needs of the different user base at CEVA.
Mark felt that Jabra’s investment in innovation meant
the company’s hardware and software product range
would offer a solid selection of products to choose from.
In addition, Jabra’s commitment to product development
provided the platform for the relationship between
the two companies to grow, ensuring devices would
continue to evolve to meet current and future business
requirements.
- Mark Weedon,Vice President Information Technology
& Procurement (A&NZ), CEVA Logistics
A versatile, user-friendly and easy to integrate audio range
CEVA selected the EVOLVE 40 as its standard corded USB
headset and the EVOLVE 65 for team members requiring
a more mobile solution and a device suited for wireless
connectivity. The Motion UC was provided to employees
who spend the majority of their time on the road while
reception functions were given the Jabra PRO 930 wireless
headset.
Encouraging communication with Jabra Speak
CEVA chose the Jabra SPEAK 510 and 810 speakerphones
for use in the office, meeting rooms and boardrooms.
Since rollout of the devices, CEVA employees have been
quick to identify the value provided by the SPEAK 510
units in encouraging collaborative discussions and shared
communications. Users of the SPEAK 810, which has
primarily been installed in the company’s boardrooms,
have commented on the speakerphone’s outstanding
performance and clear sound quality
A faster return on UC investment
A risk factor for CEVA in migrating to an IP-based platform
and using headsets for all its telephony was the potential
for employees to use mobile phones instead, not realising
the benefits the new technology could deliver.
For CEVA, selecting high-quality, fully certified headsets
based on specific user role profiles and requirements made
an enormous difference. Following high user adoption
of the UC platform and Jabra headsets, CEVA has gained
a range of tangible business benefits from investment in
this technology platform, including earlier than expected
financial returns.
- Mark Weedon,Vice President Information Technology
& Procurement (A&NZ), CEVA Logistics
Moving forward confidently
The adoption rate of the new telephony platform since
initial roll out at twelve CEVA facilities across Australia has
been very positive. Excellent feedback has been received
from end users on the quality of the audio devices and
the use of the system. Devices are now set to be rolled
out to a further 30+ sites, and the plan is for the new UC
platform to be fully deployed, including issuing staff with
Jabra headsets, in all locations by the end of the year.
- Mark Weedon,Vice President Information Technology
& Procurement (A&NZ), CEVA Logistics
ORGANISATION:
CEVA Logistics
WEBSITE:
www.cevalogistics.com/country/australia
COUNTRY:
Australia and New Zealand
PROFILE:
CEVA Logistics, one of the world’s leading supply
chain companies, provides customers with effective
and robust supply chain solutions in contract logistics,
freight management and ground transport, alone or
in combination. CEVA’s global integrated network has
facilities in over 170 countries and more than 42,000
employees. In Australia and New Zealand (A&NZ)
the company operates 63 facilities and employs
some 2,000 team members. The A&NZ Head Office is
located in Melbourne, Victoria.
JABRA SOLUTION:
Jabra Evolve 40,
Jabra Evolve 65,
Jabra Motion UC,
Jabra PRO 930,
Jabra Speak 510,
Jabra Speak 810