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not (pageUrl eq null and supportPageUrl eq null) and attributes/any(a: a eq 'Product_Portfolio|Jabra') and (attributes/all(a: a ne 'Meta_Refurbished|True') or attributes/any(a: a eq 'Meta_Accessorytype|17'))
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Jabra Care

Advanced

Ultimate

[[/sitecore/content/Shared/ContentDictionary/Page Content/CategoryPages/Services/Jabra Care/Stats - KSP]]
87%
*
80%
**
73%
***

*Source: FuzeResearch

** Source: Hybrid Ways of Working 2022 Jabra Global Report

*** Source: 6 International Workplace wGroup (IWG): “Flexible working attitudes”

[[/sitecore/content/Shared/ContentDictionary/Page Content/CategoryPages/Services/Jabra Care/Services - Video Support]]
[[/sitecore/content/Shared/ContentDictionary/Page Content/CategoryPages/Services/Jabra Care/Services - Training Events]]
[[/sitecore/content/Shared/ContentDictionary/Page Content/CategoryPages/Services/Jabra Care/Services - Reporting]]
[[/sitecore/content/Shared/ContentDictionary/Page Content/CategoryPages/Services/Jabra Care/Support Plans]]

Standard

AVAILABLE FOR ALL CUSTOMERS

Advanced

Ultimate

Support access

Standard

Advanced

Ultimate

Dedicated support portal

Hours of operation

Standard office hours 24/5 24/7

Phone reponse time

Within 5 minutes Within 2 minutes Within 1 minute

Written first response

Within 1 business day Within 4 business hours Within 2 business hours

Dedicated Support Team

Support via video call

Device replacement

Replacement product ship‑out

Standard shipping within 48 hrs Standard shipping within 24 hrs Same day express shipment

RMA

Replace upon receipt Accelerated Accelerated
Support engagement

Jabra software management support

Engagement and insights report

Quarterly Quarterly

Engagement and insights meeting

Quarterly Quarterly

Online training events

10 times per year 20 times per year

Terms and conditions apply and Jabra Care is not available in all countries.

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